Frequently Asked Questions

Everything you need to know to achieve your spotlight-ready look.

Are your products cruelty-free and vegan?

Yes, Backstage Cosmetics Inc. is committed to ethical beauty. All our products are 100% cruelty-free, and we offer a wide range of vegan-certified formulas clearly marked on each product page.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their beauty essentials sooner.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't meet your expectations, you can return it for a refund or store credit, even if it has been lightly used.

Do you offer professional discounts for makeup artists?

Absolutely! Our 'Pro Artist Program' offers exclusive discounts and early access to new launches for industry professionals. You can apply via the Pro link in our footer.

How can I track my shipment?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.